Processing & RefundsUpdated a day ago

PROCESSING & REFUNDS

Generally, it takes 5 business days for your return to reach us and we aim to process returns within a few business days once received. Allow up to 10 business days during busy periods and public holidays.

• Refunds will be processed using your original payment method.

• Items that do not meet our return conditions will be sent back without a refund.

• Once you receive the Refund Confirmation email, allow 3-10 business days for the refund to appear in your available funds. This will vary depending on your payment provider.

• For PayPal refunds, expect 2-3 business days.

• Gift card refunds will reflect within 1-2 business days.

• If you made a split payment with gift cards and a credit card, the refund will prioritise the gift card used first during checkout, followed by your payment card.

• Klarna refunds will be issued to the original payment method, and your statement will be updated.