Returns
What’s your return policy?
If you need to make a return, here’s what you need to know:. • Refunds: Eligible within 14 days of receiving your order. Returns initiated after this period will receive store credit if received late. • Return Window: All order issues must be reporte
Do you offer refunds or exchanges?
To exchange any part of your order, please reach out to our Customer Service team and add a note on your returns form, both online and included inside your package. Return shipping fees are deducted from your refund.
Can sale items be returned or exchanged?
• During sale periods, all discounted items are final and cannot be returned or exchanged. • We reserve the right to adjust, extend, or discontinue markdowns at any time. • If an item you purchased is marked down within 7 days of your delivery date,
UK | How do I start a return?
UK Orders: Returns are not complimentary—customers are responsible for return shipping. We recommend a tracked and signed service. UK RETURNS
International | How do I start a return? copy
International Orders: Returns are not complimentary—a shipping fee will be deducted from your refund. INTERNATIONAL RETURNS
Processing & Refunds
Generally, it takes 5 business days for your return to reach us and we aim to process returns within a few business days once received. Allow up to 10 business days during busy periods and public holidays. • Refunds will be processed using your origi